Please read before making an appointment

By booking in your pet, you agree to these conditions;

 

Before the Groom-

Cancellation of Grooming Appointment / No-Show 24hours notice is required for grooming cancellations/rescheduling so we can fill your appointment. If less than 24 hours then a Cancellation Fee of $75 will be payable before we can book you another appointment. No-show of schedule appointments will incur a No-show fee of $75, and is payable before another appointment will be booked. **Please note that if you cancel without significant notice or do not show for your appointment, we are still required to pay staff and loss of income for an appointment we could have filled! Please note a reply to our SMS reminder service may not class as enough notice***

Please toilet your dog before bringing, a long walk is best (before appointment time please)

Please park in the driveway (or on grass of number 19 or 16). Please do not park across our neighbours driveways or limiting our neigbours ability to reverse out of their driveway.

As we run by appointment only please ensure you are on time (if this is your first session please arrive 5 minutes early to discuss grooming). We are unable to take dogs that arrive more than 10 minutes late to appointment, as we are appointment only need to run on time for all clients – the no-show fee will apply.

During the Groom-

Dogs are groomed 1 at a time (for single dog families, may be 2 at a time at busy periods) and turnaround is 1-2.5 hours (time will be given at drop off).

Please note we do not allow non-staff members to stay while grooming dogs for safety reasons.

Ear Cleaning Policy- Due to our discussions with Veterinarians in the recommendation of ear health we have the following policy; Cleaning and removal of hair will only be done to the external parts of the ear.  Any signs of infection or inflammation, we will not touch the ears unless advised to do so by a Veterinarian.

Teeth Cleaning Policy-  We will only brush teeth and not remove plaque or tartar as advised to do so by the AVA (Australian Veterinary Association)

Flea Control Policy-  Your pet may be sent home with a cleaning fee, if found to have fleas during the grooming session.  All Pets should be on a flea control program, at all times of the year.

Existing skin conditions can be exposed with de-matting and clipping of your pet.

Sharp scissors, clippers around you pets jumping around can cause injury to your pet, there is always a rare chance of cutting your pet’s skin, and with de-matting, a higher chance.  Please be aware of this.  I do all in my power to avoid this from happening.  All cost associated with Veterinary attention are the pet owners/agent’s responsibility.

The price can change at any time at groomers discretion, based on condition of coat, fleas present, dog behaviour. (usually the quote is correct or close)

Dogs will get excited if you are nearby so please come on time, not early to pick up, if you must be early please stay out of sight if pet is too excited we may not be able to finish neatly and risk of injury rises.

 

After the Groom-

Late pick-ups attract a fee per 15 mins, being a home salon I cannot hold pets due to council regulations and neighbour noise.

Please note payment is at pick up by cash or EFTPOS.

Please note if there are any problems with the groom before you leave.

We recommend re-booking your regular grooming at pick up to avoid disappointment.  You may book up to 3 appointments in advance.

Please note we have a strict regular grooming policy, due to limited timing and striving for a positive, high quality grooming experience, and therefore cannot take once a year cat clients or dogs longer than 2-8 weeks between re-bookings.